Your Primary Contacts
First Point of Contact
Sales Manager or Sales Director
The sales manager or sales director will be your first point of contact. This expert will work with you to find the best solutions to meet your goals and budget. He or she will develop the contract that outlines the terms of your meeting and work through any questions or comments you have before getting to a final contract. Once the contract has been signed, the sales manager or sales director will introduce you to the Sheraton associate on site, who will work with you throughout the planning and execution of your event.
Second Point of Contact
If you’re booking 10 or more sleeping rooms
Meeting and Event Manager or Convention Services Manager
The meeting and event manager or convention services manager will coordinate and execute group assignments turned over by the sales department. This expert will monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage, and special concessions. He or she will serve as your primary point of contact as you plan the details of your event, and will coordinate with other hotel departments on your behalf.
If you’re booking fewer than 10 sleeping rooms
The catering manager has similar responsibilities to those of the meeting and event manager (described above), but is tasked with managing events that involve a small amount of sleeping rooms.
Third Point of Contact
Executive Meeting Specialist
The executive meeting specialist, or EMS, is the on-site liaison between you and all departments of the hotel to ensure that the highest standard of service is provided throughout your event. He or she will be your primary point of contact once you arrive at the hotel for your event, always available and accessible to anticipate, understand and act upon all of your needs.
Additional Points of Contact
PSAV is Sheraton’s partner in providing best-in-class A/V and event technology to support your needs. During the planning phase of your event, your meeting and event manager, or catering manager, will alert PSAV to your audiovisual needs. PSAV will then provide you with a separate estimate and invoice for your meeting. PSAV is responsible for the setup of your contracted equipment and services, addressing any questions or requests, and troubleshooting any problems.
The banquets team is responsible for setting up your meeting rooms according to the room setups you decided upon in partnership with your meeting and event manager. The team is also responsible for serving food and beverage. Most communication with the banquets team will be done through your meeting and event manager or executive meeting specialist, but you might interact with the banquets manager who oversees the banquets team.
Director of Catering and Event Management
The director of catering and event management is the supervisor at the hotel responsible for the overall execution of your event. The director trains and manages the team to ensure that all of your meeting requests are fulfilled beyond your expectations. May get involved if an issue needs to be escalated.
Our events staff may have slightly varying titles and responsibilities from one hotel to another, but the information above should serve as good general guide. No matter the title or team structure, we are dedicated to making your event a true success.